Privacy Policy
Mugen Anime (a brand of RRP Trading Limited)
NZ Company Number: 148700036
Effective date: 17 June 2026
Contact: rrptradingnz@gmail.com
This Privacy Policy explains how Mugen Anime, a brand operated by RRP Trading Limited (“we”, “us”, “our”), collects, uses, stores and protects your personal information. We are committed to managing your personal information in accordance with the Privacy Act 2020 (NZ).
By using our website (mugenanime.co.nz) or placing an order with us, you agree to the collection and use of your information as described in this policy.
1. Information we collect
We may collect the following personal information:
• Identity and contact details — your name, email address, phone number, and delivery/billing address.
• Order information — the products you purchase, order history, and any notes you provide with an order.
• Payment information — processed securely by our third-party payment providers. We do not store your full card details on our systems.
• Communications — any messages you send us by email, contact form, or social media.
• Technical and usage data — such as your IP address, browser type, device information, and how you use our website (collected via cookies and analytics tools).
2. How we collect your information
• Directly from you when you place an order, create an account, contact us, or subscribe to communications.
• Automatically through cookies and analytics when you browse our website.
• From third-party service providers who help us operate our store (such as our e-commerce platform and payment processors).
3. How we use your information
We use your personal information to:
• Process and fulfil your orders, including arranging delivery.
• Communicate with you about your orders, enquiries, and customer service matters.
• Process payments and prevent fraud.
• Send you marketing communications where you have opted in (you can unsubscribe at any time).
• Improve our website, products, and services.
• Comply with our legal obligations.
4. Who we share your information with
We do not sell your personal information. We may share it with trusted third parties who help us run our business, including:
• Our e-commerce platform provider (Squarespace Ireland Limited), which hosts our website and store.
• Payment processors, to handle transactions securely.
• Courier and delivery providers, to deliver your orders.
• Analytics and marketing providers, to help us understand and improve our service.
• Government agencies or law enforcement, where required by law.
Some of these providers store and process data outside New Zealand. In particular, our e-commerce platform is provided by Squarespace Ireland Limited, which stores and processes data on servers located in the United States. Where personal information is disclosed overseas, we take reasonable steps to ensure it is protected by privacy safeguards comparable to those under the Privacy Act 2020.
5. Cookies
Cookies are small text files placed on your device when you visit a website. They help the site work, remember your preferences, and provide information to us. Similar technologies such as pixels and local storage may also be used. We use the following types:
Essential cookies
• Required for the website to function — for example, enabling secure checkout, remembering items in your cart, and keeping you logged in. These cannot be switched off.
Functional cookies
• Remember your preferences and choices to improve your experience on the site.
Analytics cookies
• Help us understand how visitors use our website so we can improve it. This data is generally aggregated and anonymised.
Marketing cookies
• May be used to measure the effectiveness of our marketing and, where applicable, show relevant content. We will only use these where permitted.
Some cookies are set by third-party services we use, including our e-commerce platform (Squarespace), analytics providers, and payment providers. These third parties have their own privacy and cookie policies.
You can control and delete cookies through your browser settings, and you can set your browser to block or alert you about cookies, though some parts of the site may not function properly if you do. Where required, we will request your consent for non-essential cookies through a cookie banner when you first visit the site.
6. How we store and protect your information
We take reasonable technical and organisational steps to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain your personal information only for as long as necessary to fulfil the purposes set out in this policy, or as required by law (for example, tax and financial records).
7. Your rights
Under the Privacy Act 2020, you have the right to:
• Request access to the personal information we hold about you.
• Request correction of any information that is inaccurate, out of date, or incomplete.
• Withdraw your consent to marketing communications at any time.
To exercise any of these rights, please contact us at rrptradingnz@gmail.com. We may need to verify your identity before responding to your request.
8. Children’s privacy
Our website and products are intended for a general audience. We do not knowingly collect personal information from children without the consent of a parent or guardian. If you believe we have collected such information, please contact us so we can remove it.
9. Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available on our website, with the effective date shown at the top. We encourage you to review it periodically.
10. Contact us
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact:
Mugen Anime (RRP Trading Limited)
Email: rrptradingnz@gmail.com
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner (privacy.org.nz).